TIANSHU SUN's “Ensembling Experiments to Optimize Customer Journey: A Reinforcement Learning Approach” (with Yicheng Song) was accepted for publication in Management Science and is forthcoming.
This article also won the Adobe Faculty Research Award in 2020 and the Marketing Science Institute Research Grant in 2021.
"Persuasion, Donor Heterogeneity, and Workload: The Impact of Charitable Workers on Donors’ Blood Donation Decisions" (with Wilson Lin and Susan Feng Lu) was accepted for publication in Manufacturing & Service Operations Management and is forthcoming.