University of Southern California

Douglas Shook
Dean of Academic Records, Registrar, & Professor of Data Sciences and Operations

USC Marshall School of Business
Los Angeles, CA 90089-0808

PhD, MA, University of Southern California; BA, University of Michigan


Douglas Shook specializes in the design, implementation and management of information technology, with particular focus on data management, data modeling, and information technology architecture. His academic research centers on the interaction of organizational structure and the effective use of computer-mediated information and communication systems. He has published in Organizational Science and the Journal of Management Studies. Professor Shook received the Excellence in Teaching Award from the Marshall Business Student Government in 2003-2004, the "Teaching Has No Boundaries" award from USC for 2001-2002, Marshall's Golden Apple Award in 1996, 1999, 2001, 2005, and 2009.


Clark, P., Evans, S., Shook, D., and Johanson, W. (2004) "Information Seeking and Compliance in Planning for Critical Care: Community-Based Health Outreach to Seniors about Advance Directives,".
Rice, R., Shook, D., and et al, (1992) "Task analyzability, use of new media and effectiveness: a multi-site exploration of media richness," Organizational Science, 3 (4), 475-499.
Rice, R., and Shook, D. (1990) "Relationships of job category and organizational level to use of communication channels, including electronic mail: a meta-analysis and extension," Journal of Management Studies, 27 (2), 195-225.
Shook, D., "Voice Messaging, Coordination and Communication," in Intellectual Teamwork: Social and Technological Foundations of Cooperative Work, Praeger, New York, New York 1990.
Rice, R., and Shook, D. (1988) "Access to, usage of, and outcomes from, electronic messaging systems," ACM: Transactions on Office Information Systems, 6 (3), 255-276.
Shook, D., and Rice, R. (1988) "Access to and use of integrated office systems: implications for organizational communications. Message Handling Systems: State of the Art and Future Directions," North Holland Publishers.
Rice, R., and Shook, D. (1987) "End-user computing: Access, usage, and benefits," Learned Information.