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Greif Professor Shares New Research on How To Be More Grateful

Greif Professor Shares New Research on How To Be More Grateful

Glenn Fox finds dignity, “need-matching” are key elements in building gratitude for startups.

12.23.24
Thank you card on a keyboard

Professor Glenn Fox's research shows that gratitude can be an asset in the workplace.

[iStock Photo]

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If you want to be happy, be grateful. Research shows that gratitude can indeed deliver incredible personal and professional benefits, but little has been uncovered about what makes us grateful. Until now.

USC Marshall Assistant Professor of Clinical Entrepreneurship Glenn Fox’s recently published research looks at what makes people feel gratitude, with a particular focus on our interactions with others.

“We’re telling everybody, ‘Be grateful,’ and yet there’s almost no research helping us learn how,” Fox said.

In order to understand what makes individuals feel gratitude, Fox examined several questions: When are we grateful? What kinds of things make us feel grateful? And can we put a model to it to show how gratitude works?

Gratitude, he found, deeply depends on how well an individual’s needs are met, as well as how much the individual feels seen and understood by the “gift” or gesture in question.

Examining Need Versus Effort

To conduct his research, Fox partnered with the USC Shoah Foundation, an institute that hosts the world’s largest collection of Holocaust survivor testimonies. Often, these testimonies mention a gift of some kind, Fox explained. He distilled the anecdotes into brief vignettes and presented them to college students to evaluate.

“We asked the students to put themselves in the shoes of the survivors and evaluate how much gratitude they felt for each of these gifts,” Fox said. “How much effort did it take to provide it and how much did you need it?”

Researchers found gifts could be categorized along two independent continuous variables: effort and need, and that effort and need each has their own role in inspiring gratitude.

To better understand this dynamic, take the example of a pair of hand-knitted socks. They may have taken a lot of effort to make, but perhaps the recipient lives in a warm climate and would never wear socks. This circumstance is called “high-effort, low need.” On the other hand, what if the same person was gifted a handmade sling to carry their water bottle? That would be an example of “high-effort, high need.”

Fox said no one has really looked at how “need versus effort” impacts overall gratitude. Fox said previous research analyzed when these factors match — low need-low effort or high need-high effort — but not at what happens when you manipulate them independently.

What they found was that “for every additional degree of need people felt for a gift, they were that much more grateful,” Fox said.

A lot of my work is trying to get young founders to think about gratitude as a cornerstone of their business.”

— Glenn Fox

Assistant Professor of Clinical Entrepreneurship

More than Grateful

For many gifts, Fox said, there was no clear utility. However, gratitude levels were still exceptionally high.

“You couldn’t use it. It wasn’t shelter or food, or even kindness. Some of the gifts that people felt most strongly about related to individual dignity,” Fox said.

For example, some survivors’ accounts referenced a guard who spoke to them in their native language, at a time when no one in the camps was allowed to speak anything other than German.

“It gave people this huge boost, feeling like it was okay and they felt human again,” Fox explained.

In the future, Fox would like to build on this work, looking deeper into the connection between dignity and gratitude.

In our everyday lives, Fox said, “research shows there’s not just one type of gratitude, and gratitude can overlap with other feelings. When it comes to practicing gratitude, what we should really do is have a sense of what deep gratitude actually means and think about what the context is that we feel the most gratitude in ourselves.”

Gratitude as Part of Startup Culture

In the case of entrepreneurs and founders, gratitude is a tool for building cultures that promote productivity while reducing stress and tension that leads to employee burnout or dissatisfaction. It can also help the founders with their bottom line.

“Historically, research has shown grateful companies outperform those that are less grateful,” Fox said.

More grateful companies tend to foster more acts of altruism, lower turnover, and better long-term decision-making.

“When you start a company, you think it’s all about the product,” Fox said. “Then you find out, oh, actually, these team members need to be addressed. A lot of my work is trying to get young founders to think about gratitude as a cornerstone of their business.”

Fox believes gratitude is a clear asset in a workplace.

“What the data shows is that you have to address people’s needs and make them feel seen,” Fox said. “The more you do this, the more gratitude you build into the culture and the more you get the benefits inherent to being grateful.”