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Dr. Guo’s research focuses on organizational and intercultural communication in business. She is particularly interested and specialized in identity development and strategic negotiation in various international organizational contexts. Her research has appeared on top-tier journals that examined topics such as organizational culture, conflict management, emotion management, communication technology use in business (e.g., social media, mobile), and leadership communication. Professor’s pedagogical expertise in academia includes organizational communication, communication strategies in business, leadership communication, business and professional communication, communication in non-western culture, and persuasion. Prior to academia, Dr. Guo held program and event coordinator positions in Chinese and U.S. multinational companies, specializing intercultural business communication.
Areas of Expertise
RESEARCH + PUBLICATIONS
This research examined how Chinese employees in international companies perceived and enacted affordances of communication technologies, including social media, during organizational socialization. An analysis of interview data from 25 Chinese employees working in international companies in China revealed that social media affordances contributed to diversification of Chinese newcomers’ organizational learning and deepened as well as constrained their workplace social connections. Furthermore, social media affordances of visibility, persistence, and association fostered the development of unique identities as international company employees through their experiences of organizational culture, distinguishing them from employees in other types of Chinese organizations.
Submitted to Culture and Organization. Under Review.
This study examined how entry‐level employees interacted with social media during three stages of organizational socialization. They navigated between four different media affordances (persistence, editability, visibility, and association) while experiencing them as both enabling and constraining in different socialization stages. Qualitative interview data analysis revealed during anticipatory socialization, job applicants realized visibility and persistence in relation to institutional and individualized socialization. During encounter, new employees managed personal and professional life boundaries carefully against the association and visibility affordances. Although some participants used both public and enterprise social media for obtaining job‐related information and understanding coworkers and company culture, during metamorphosis, most interviewees adopted passive information seeking strategies and experienced a paradoxical tension between the enabling and constraining affordances of social media. Findings are discussed with regards to employees’ exertion of agency in managing their professional impressions and coping with high levels of uncertainty and vulnerability during early stages of socialization.