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Ramandeep S. Randhawa

  • Charles L. and Ramona I. Hilliard Professor of Business Administration
  • Professor of Data Sciences and Operations

Raman Randhawa is the Charles L. and Ramona I. Hilliard Professor of Business Administration and Professor of Data Sciences and Operations at USC Marshall School of Business.

Research

Randhawa's research addresses fundamental questions at the intersection of operations management, artificial intelligence, and institutional design, focusing on how data-driven models shape access and outcomes in large-scale service systems spanning healthcare, justice administration, and retail analytics. His recent paper "Service Operations for Justice-On-Time" received the 2025 MSOM Service SIG Best Paper Award for applying queueing theory to court system capacity and delay. His work appears in leading journals including Management Science, Operations Research, Manufacturing & Service Operations Management, The Accounting Review, and JAMA Network Open. He serves as Area Editor for Operations Research.

Industry Impact

Randhawa co-founded Pathomiq, a company developing AI-powered platforms for cancer diagnostics and personalized medicine. The technology creates comprehensive phenotype atlases across cancer pathology, enabling more precise grading and treatment prediction. He also advises Turiyam on building next-generation compute infrastructure.

Academic Leadership

Randhawa served as Senior Vice Dean for Academic Programs and Vice Dean for Undergraduate Programs (2020-2025), leading comprehensive curricular innovation across all undergraduate, master's, and MBA programs serving 7,000+ students. critical periods including pandemic transition and recovery. He previously chaired the Data Sciences and Operations department (2018–2020), leading 40+ faculty while managing research strategy and curricular development in a rapidly evolving field.

Curricular Innovation

Randhawa conceived and launched USC's inaugural four-year joint undergraduate degrees transformative programs integrating business with technical and creative disciplines. These include the pioneering AI for Business program (with Viterbi Engineering), Business of Cinematic Arts, Real Estate Finance & Development (with Price Public Policy), and Business of Innovation (with Iovine & Young Academy). He co-led the Faculty Generative AI Education Initiative and created educational decision-making games now deployed in operations and analytics courses at leading universities worldwide.

Background

Randhawa earned his Ph.D. from Stanford University in 2006 and B.Tech. from the Indian Institute of Technology Delhi, in 2001, where he received the President of India's Gold Medal.

Ramandeep S. Randhawa

Areas of Expertise

Analytics
Artificial Intelligence (AI)
Call Centers
Deep Learning
Machine Learning
Pricing
Queueing Theory
Retail
Service Operations
Stochastic Modeling

Departments

Data Sciences + Operations

INSIGHT + ANALYSIS

The latest interviews, quotes, citations, and research in the media.

RESEARCH + PUBLICATIONS