University of Southern California

Ann Majchrzak
Professor of Data Sciences and Operations

USC Marshall School of Business
Los Angeles, CA 90089-0808

PhD, MA, UCLA; BA, Pitzer College


Ann Majchrzak studies how information systems can support worker agility and ingenuity in collaborative settings. She has investigated information systems support for distributed teams, knowledge-sharing and creation, and corporate wiki use. Professor Majchrzak's work has been published in MIS Quarterly, Organization Science, Harvard Business Review, Sloan Management Review, Management Science, and Information Systems Research, and she serves as a Senior Editor for MIS Quarterly and Organization Science. She has developed software, including HITOP, HITOP-A, ACTION, TOP-Integrator, and TOP-Modeler to help manufacturing process engineers, and consulted with firms including Hewlett-Packard, Texas Instruments, General Motors, IBM, Jet Propulsion Laboratories, and Northrop.


Ideation in Emergent Teams: A Laboratory Study 2014
Activating the Tools of Social Media for Innovative Collaboration in the Enterprise 2013
Emergent Lifecycles: The Tension Between Knowledge Change And Knowledge Retention In Open Online Coproduction Communities" 2013
Methods for Policy Research: Taking Socially-Responsible Action 2nd Edition 2013
Open innovation requires integrated competition-community ecosystems: lessons learned from civic open innovation 2013
Predicting performance of geographically distant teams based on different forms of electronic dependence 2013
Technology Affordances and Constraint Theory of MIS 2013
The contradictory influence of social media affordances as online knowledge sharing 2013
The Impact of Shaping on Knowledge Reuse for Organizational Improvement with Wikis 2013
Towards an information systems perspective and research agenda for open innovaiton crowdsourcing 2013
Wikis and Knokwledge Management, online Supplement to Impact of Shaping on Knowledge Reuse for Organizational Improvement with Wikis 2013
Contact Expansion Under Stress Using ICT 2012
How virtual teams use their virtual workspace to coordinate knowledge 2012
Organizing for Innovation in the Digitized World 2012
Towards a research agenda for IS in open innovation crowdsourcing 2012
Transcending Knowledge Differences in Cross-Functional Teams 2012
Twitter Actions Organizations Can Take To Enhance Their Online Presence: A 2012
Knowledge Creation in Online Communities 2011
Enabling Customer-Centricity Using Wikis and the Wiki Way 2011
Practices to Improve Group Creativity: a Longitudinal Field Investigation 2011
Factors affecting shapers of organizational wikis 2010
Safe Contexts for Inter-organizational Collaborations Among Homeland Security Profesionals 2010
Safe contexts for inter-organizational collaborations among homeland security professionals 2010
Enterprise mashups: Implications for Service systems Science Implementation 2009
Harnessing the power of the crowds with corporate social networking tools: How IBM does it 2009
Knowledge integration in organizatinal intranets 2009
Open Access Publishing: Nurturing the Sprouts of Knowledge and the Future of Information Systems Research 2009
Technology Support for Virtual Teams: A Two-Dimensional Communication Context Dependent View 2009
Where is the Theory in Wikis? 2009
The Use of Transformative Devices to Facilitate the Emergence of Knowledge Collaboration in Cross-Boundary Temporary Groups. Workshop on Digital Innovation 2008
Knowledge Collaboration Among Professionals Protecting National Security: Role of Transactive Memories in Ego-Centered Knowledge Networks 2008
Breaking the Functional Mindset: The Role of Information Technology 2007
Dynamic team memory systems: Enabling knowledge-sharing effectiveness 2007
Information technology and changing fabric of organizations 2007
Safeguards for Balancing Sharing and Protection of Knowledge 2007
A Framework for Studying the Process of Implementing Web-Based Learning Systems 2006
Four Keys to Managing Emergence 2006
Managing Emergent Work: Revisiting Jazz Lessons 2006
What busienss leaders can learn from jazz musicians 2006
Developing Individuals' Transactive Memories of their Ego-Centric Networks to Mitigate Risks of Knowledge Sharing: The Case of Professionals Protecting Cyber Security 2005
An Overview of Computer-Mediated Inter-Organizational Knowledge-Sharing: Insights from a Virtual Team Innovating Using a Collaborative Tool 2005
HITOP Analysis 2005
Information Security in Cross-Enterprise Collaborative Knowledge Work 2005
Knowledge in the Radical Innovation Process at JPL 2005
Managing Client Dialogues 2005
Perceived Individual Collaboration Know-how Development Through IT-Enabled Contextualization: Evidence From Distributed Teams 2005
Personalizing Knowledge Delivery Services: A Conceptual Framework 2005
TOP Modeler 2005
Virtual Workspace Technologies 2005
Learning From Project Experiences Using a Legacy-Based Approach 2005
Can Absence Made a Team Grow Stronger? 2004
An Exploration of the Impact of Cognitive Elaboration on Learning In ISD Projects 2004
Effective intgration planning to support agile manufacturing, reeingineering, and concurrent engineering 2004
Enabling Knowledge Creation In Far-Flung Teams: Best Practices for IT Support and Knowledge Sharing 2004
Human Issues in Secure Cross-Enterprise Collaborative Knowledge-Sharing: A Conceptual Framework for Understanding the Issues and Identifying Critical Research 2004
Knowledge Reuse for Innovation 2004
Critical Issues in Research On Real-Time Knowledge Management In Enterprises 2004
Managing A Project's Legacy: Implications for Organizations and Project Management 2003
Deploying Far-Flung Teams: A Guidebook For Managers 2003
Research Issues in Knowledge Management and Virtual Collaboration in New Product Development 2003
A Design Theory for Systems that Support Emergent Knowledge Processes 2002
Structurian Theory: Capturing the Complexity of Business-to-Business Electronic Commerce 2002
Technology Alignment and Adaptation for Virtual Teams Involved in Unstructured Knowledge Work 2002
An Exploration of Impact of Cognitive Elaboration on Learning in ISD Projects 2001
Knowledge Reuse for Innovation--The Missing Focus in Knowledge Management: Results of a Case Analysis at the Jet Propulsion Laboratory 2001
Aligning Technological and Organizational Change 2001
Generating Testable Sociotechnical Systems Theory 2001
Radical Innovation without Collocation: A Case Study at Boeing-Rocketdyne 2001
Innovating Virtually 2001
Technology Adaptation: the Case of a Computer-Supported Inter-Organizational Virtual Team 2000
Computer-Mediated Inter-Organizational Knowledge-Sharing: Insights from a Virtual Team Innovating Using a Collaborative Tool 2000
Development and adaptation of inter-organizational virtual team norms using collaborative technology 1999
Applying Information Technology for Rapid Macroergonomic Design 1998
Building a Collaborative Culture in Process-Centered Organizations 1998
Computer-aided technology and work: Moving the field forward 1998
Effect of CAD on the Jobs of Drafters and Engineers: A Quantitative Case Study 1998
Visionary Manufacturing Challenges for 2020 1998
Development of a multi-disciplinary framework for studying generation of new product concepts 1997
Lessons learned from using a computer-based tool to support sociotechnical systems design 1997
Software to support sociotechnical design: The case of TOP-Integrator 1997
Teams and Technology by D. Mankin, S.G. Cohen, and T.K. Bikson 1997
The Case for Human Factors in Industry and Government 1997
What to Do When You Can't Have It All: Toward a Theory of Sociotechnical Dependencies 1997
Breaking the Functional Mindset in Process Organizations 1996
Sociotechnical Implementation as a Political Process: The Case of Team-based Cellular Manufacturing 1996
Concurrent Engineering Tools: Are the Human Issues Being Ignored? 1996
A Practical Theory and Tool for Specifying Sociotechnical Requirements to Achieve Organizational Effectiveness 1995
High-performing Organizations Match Technology and Management Strategies: Results of a Survey 1995
Tools for Technology Integration 1995
Overview of the NCMS/USC Action Project 1994
Constraint-based Analysis and Design of Organizations 1994
Toward a New National Weather Service--National Weather Service Employee Feedback 1994
ACTION Integrates Manufacturing Strategy, Design and Planning 1994
Management of Advanced Manufacturing Technology: Strategy, Organization & Innovation by D. Gerwin and H. Kolodny 1994
The Human Dimension of Manufacturing: Results of a Survey of Electronics Manufacturers 1994
Silver Bullets Shoot You Dead: Planning For Integrating Technology, Organization, and People Change 1993
Commentary on the Special Issue: Systems, Networks, and Configuration: Inside the Implementation Process 1993
Impacts of Programmable Manufacturing Technology: A Review of Recent Studies and Contingency Formulation 1993
Organizations as Complex, Dynamic Design Problems 1993
HITOP-A: Coordination, Infrastructure, and Enterprise Integration 1992
Designing the Human Infrastructure of Technology 1992
Determining Organizational Readiness for Advanced Manufacturing Technology Development of a Knowledge-Based System to Aid Implementation In 1992
HITOP A: A Tool to Integrate the Design of Organizational Process Change in U.S. Manufacturing 1992
Management of Technological and Organizational Change 1992
On Using AI to Integrate the Design of Organizational Process Change in U.S. Manufacturing 1992
Towards a Conceptual Framework for Specifying Manufacturing Workgroups Congruent with Technological Change 1992
A Reference Book for Performing HITOP Analysis 1990
Computer-Integrated Manufacturing: The Social Dimension by L-H Ebel 1990
Development of a Knowledge Based System Prototype for Predicting Sociotechnical Integration of FMCs 1990
Effects of CAD on the Jobs of Drafters and Engineers: A Quantitative Case Study 1990
Integrating Social and Cognitive Factors in the Design of Human-Computer Interactive Communication 1990
Intelligent Manufacturing Systems by A. Kusiak 1990
Just-in-Time Manufacturing: An Aggressive Manufacturing Strategy 1990
The Human Side of Flexible Factory Automation: Research and Management Practice 1990
Development of a Model to Match Organizational & Technological Strategies: Work-In-Progress 1990
A Sociotechnical Framework for Integrating Social and Technological Feature of CAM 1989
Social Impacts of CAD: A Status Report and Research Agenda 1989
The HIIS: A Tool for Managing the Effective Implementation of Advance Manufacturing Technology 1988
A Longitudinal Study of Adjustment to Technological Change: The Case of Job Transfers from Mass to Computer-Automated Batch Production 1988
Challenges to Systems Theory Posed by CIM 1988
Different organizational impacts as companies transition from stand-alone to integrated flexible factors 1988
Human Factors Effects of Transitioning to Computer-Integrated Manufacturing 1988
Managing Factors of Hybrid Production Systems 1988
Successful Human Resources Practices for Advanced Manufacturing Technology 1988
Taking Charge of Manufacturing by J. Ettlie 1988
The Human Side of Factory Automation: Managerial and Human Resource Strategies for Making Automation Succeed 1988
Towards a Model for Identifying Organizationally-Compatible FMS Design Decision Options 1988
Understanding Organizational Effects of Computer-Aided Technology 1988
Advanced Manufacturing Technology Development: A Macroergonomic Perspective 1987
Effects of Management Policies on Unauthorized Absence 1987
Human Aspects of Computer-Aided Design 1987
Human Factors in the Design and Use of CAD Systems 1987
Is Technological Innovativeness One Behavior or Many? 1987
Sociotechnical Design of Advanced Manufacturing Technology 1987
Things Are Always More Complicated Than You Think: An Open Systems Approach to the Organizational Effects of Computer-Automated Technology 1987
A National Probability Survey of Contemporary CAD/CAM Adoption 1986
A National Probability Survey on Education & Training for CAD/CAM 1986
A Quantitative Assessment of Changes in Work Activities Resulting From CAD 1986
Information Focus and Data Sources: When Will They Lead to Use? 1986
Keeping the Marines in the Field: Results of a Field Experiment 1986
The Effect of CAM Technologies on Training Activities 1986
Effects of Computerized Integration on Shopfloor Human Resources and Structure 1985
Methods for Policy Research 1984
Policy Research and Analysis: A Handbook for Population Researchers in Developing Countries 1984
The Importance of Internal Referents as Determinants of Satisfaction 1983
Organizational Context of Program Evaluation in Community Mental Health Centers 1982
Management of unauthorized absences and attrition in the Marine Corps 1981
Performance Monitoring: Response to the 1980 Mental Health Systems Act 1981
Patterns of Program Evaluation in Community Mental Health Centers 1980
Program Evaluation at the Interface of Program Echelons 1979