University of Southern California

Dongyuan Zhan
Ph.D. Student in Information and Operations Management

USC Marshall School of Business
Los Angeles, CA 90089-0808

MS, University of Southern California; ME, BE, Tsinghua University


Dongyuan Zhan is a Ph.D. student in the department of Information and Operations Management at the Marshall School of Business. Currently he is working on the field of Queuing Theory.


Zhan, D., and Ward, A. R. (2013) "Threshold Routing to Trade-off Waiting and Call Resolution in Call Centers," Manufacturing & Service Operations Management.
Reed, J. E., Ward, A. R., and Zhan, D. (2013) "On the Generalized Skorokhod Problem," Journal of Applied Probability, 50 (1), 16-28.