University of Southern California

Dongyuan Zhan
Ph.D. Student in Information and Operations Management

USC Marshall School of Business
Los Angeles, CA 90089-0808

MS, University of Southern California; ME, BE, Tsinghua University


Dongyuan Zhan is a Ph.D. student in the department of Data Science and Operations at the Marshall School of Business. His research interests include the analysis and design of service systems. Particularly, I want to understand how to use incentives for employees to improve the operational performance of service systems.


Zhan, D., and Ward, A. R. (2013) "Threshold Routing to Trade-off Waiting and Call Resolution in Call Centers," Manufacturing & Service Operations Management.
Reed, J. E., Ward, A. R., and Zhan, D. (2013) "On the Generalized Skorokhod Problem," Journal of Applied Probability, 50 (1), 16-28.