University of Southern California

Dongyuan Zhan
Ph.D. Student in Information and Operations Management

USC Marshall School of Business
Los Angeles, CA 90089-0808

MS, University of Southern California; ME, BE, Tsinghua University


Dongyuan Zhan is a Ph.D. student in the department of Data Science and Operations at the Marshall School of Business. His research interests include the analysis and design of service systems. Particularly, his research employs both theoretical and empirical approaches to understand how to use incentives for employees to improve the operational performance of service systems


Zhan, D., and Ward, A. R. (2013) "Threshold Routing to Trade-off Waiting and Call Resolution in Call Centers," Manufacturing & Service Operations Management.
Reed, J. E., Ward, A. R., and Zhan, D. (2013) "On the Generalized Skorokhod Problem," Journal of Applied Probability, 50 (1), 16-28.