University of Southern California

Sriram Dasu
Associate Professor of Data Sciences and Operations

USC Marshall School of Business
Los Angeles, CA 90089-0808

PhD, MIT; MBA, Indian Institute of Management - Calcutta; BTech, Indian Institute of Technology - Bombay


Sriram Dasu's research has been published Queuing Systems, Operations Research, and Management Science. He has served as associate editor of Management Science and senior editor of Manufacturing and Service Operations. His research interest are healthcare operations, global health, service operations with focus on customer psychology, and supply chain management.


A hierarchical framework for organizing a software development process 2012
Gray Markets, a product of demand uncertainty and excess Inventory 2012
The travelling salesman problem with flexible coloring of nodes 2012
Compensation Schemes for Salespersons who forecast 2012
Designing the Soft Side of Services 2010
Planning for Pandemics at a Hospital Level 2009
Der Service-Encounter in Paramedizinischen Bereichen 2009
Human Issues in Service Design 2002
Want to Perfect your services: Use Behavioral Science 2001
A Dynamic Process Model of Dissatisfaction for Unfavorable, Non-routine Service Encounters 1999
Nature and Determinants of Customer Expectations of Service Recovery in Healthcare 1999
Class Dependent Departure Process from Multiclass Phase Queues-Exact and Approximate Analysis 1998
Introduction of Quality-Driven Team Based Systems: Issues at the Boundary of Operations Management and Industrial Relations 1996
Production Management 1996
A Hierarchy of Resource Allocation Problems Arising in Product Development 1994
Analysis of the Eph/ph/1 queue 1994
Management of Design: Engineering and Management Perspectives 1994
Approximating Nonrenewal Processes by Markov Chains: Use of Super-Erlang (SE) Chains 1993
Multi-Product Co-Production in Manufacturing and Services 1993
A Review of Open Queuing Network Models of Manufacturing Systems 1992
Batching and Scheduling Jobs on Batch and Discrete Processors 1992
Ordering Policies in an Environment of Stochastic Yields and Substitutable Demands 1992
The Dynamic Line Allocation Problem 1992
Managing Service Systems with an offline waiting option and customer abandonment