University of Southern California

Sriram Dasu
Associate Professor of Data Sciences and Operations

USC Marshall School of Business
Los Angeles, CA 90089-0808

PhD, MIT; MBA, Indian Institute of Management - Calcutta; BTech, Indian Institute of Technology - Bombay


Sriram Dasu's research has been published Queuing Systems, Operations Research, and Management Science. He has served as associate editor of Management Science and senior editor of Manufacturing and Service Operations. His research interest are healthcare operations, global health, service operations with focus on customer psychology, and supply chain management.


Kim, S., and Dasu, S. (2013) "An experimental Study of Posted Prices,".
University of Washington, F. I., Dasu, S., and UCLA, R. A. (2013) "Price and Sales Effort Decisions in the Presence of Gray Markets,".
Dasu, S., and Chase, R. B., The Customer Service Solution, McGraw Hill 2013.
Iravani, F., Dasu, S., and Ahmadi, R. (2012) "A hierarchical framework for organizing a software development process," Operations Research, 60 (6), 1310-1322.
Dasu, S., Ahmadi, R., and Carr, S. M. (2012) "Gray Markets, a product of demand uncertainty and excess Inventory," Production and Operations Management, 21 (6), 1102-1113.
Roemer, T., Ahmadi, R., and Dasu, S. (2012) "The travelling salesman problem with flexible coloring of nodes," Discrete Applied Mathematics, 160 (12), 1798-1814.
Dasu, S., and Ochiumi, H. (2012) "Compensation Schemes for Salespersons who forecast,".
Dasu, S., and Chase, R. B. (2010) "Designing the Soft Side of Services," Sloan Management Review, 52 (1), 33-39.
Dasu, S., and Tong, C. (2010) "Dynamic pricing when consumers are strategic: Analysis of posted and contingent pricing schemes," European Journal of Operations Research, 204, 662-671.
Murhty, R., Dasu, S., Lehman, D., and Grein, J. (2009) "Planning for Pandemics at a Hospital Level," Society for Healthcare Epidemiology of America.
Dasu, S., "Der Service-Encounter in Paramedizinischen Bereichen," in Krczal, A., and Weiermeir, K., eds., , Erich Smith Verlag Gmbh 2009.
Leach, L. S., Myrtle, R. C., Weaver, F. A., and Dasu, S. (2009) "Assessing the performance of surgical teams," Health Care Management Review, 34 (1), 29-41.
Chase, R. B., Cook, , Bowen, , Dasu, S., and Tansik, (2002) "Human Issues in Service Design," Journal of Operations Management, 20 (1), 159-174.
Chase, R., and Dasu, S. (2001) "Want to Perfect your services: Use Behavioral Science," Harvard Business Review.
Dasu, S., and Rao, J. (1999) "A Dynamic Process Model of Dissatisfaction for Unfavorable, Non-routine Service Encounters," Production and Operations Management.
Dasu, S., and Rao, J. (1999) "Nature and Determinants of Customer Expectations of Service Recovery in Healthcare," International Journal of Healthcare Quality.
Dasu, S. (1998) "Class Dependent Departure Process from Multiclass Phase Queues-Exact and Approximate Analysis," European Journal of Operations Research.
Dasu, S., Erickson, C., and Grahovac, J., "Introduction of Quality-Driven Team Based Systems: Issues at the Boundary of Operations Management and Industrial Relations," in Karmarkar, U., eds., Field Studies in Quality 1996.
Bitran, G.R., and Dasu, S., "Production Management," in Gass, S.I., eds., Encyclopedia of Operations Research and Management Science, Kluwer Academic Publishers, Boston, Massachusetts 1996.
Dasu, S., "A Hierarchy of Resource Allocation Problems Arising in Product Development," in Eastman, C., eds., Management of Design: Engineering and Management Perspectives, Kluwer Academic Publishers, Boston, Massachusetts 1994.
Bitran, G.R., and Dasu, S. (1994) "Analysis of the Eph/ph/1 queue," Operations Research (158-174).
Dasu, S., and Eastman, C., Eastman, C., eds. Management of Design: Engineering and Management Perspectives, Kluwer Academic Publishers, Boston, Massachusetts 1994.
Bitran, G.R., and Dasu, S. (1993) "Approximating Nonrenewal Processes by Markov Chains: Use of Super-Erlang (SE) Chains," Operations Research 903-923.
Bitran, G.R., Dasu, S., and Gilbert, S.M., "Multi-Product Co-Production in Manufacturing and Services," in Sarin, R., eds., Perspectives in Operations Management, Kluwer Academic Publishers 1993.
Bitran, G.R., and Dasu, S. (1992) "Ordering Policies in an Environment of Stochastic Yields and Substitutable Demands," Operations Research 999-1017.
Ahmadi, R.H., Dasu, S., and Tang, C.S. (1992) "The Dynamic Line Allocation Problem," Management Science 1341-1353.
Bitran, G.R., and Dasu, S. (1992) "A Review of Open Queuing Network Models of Manufacturing Systems," Queuing Systems 95-133.
Ahmadi, J.H., Ahmadi, R.H., Dasu, S., and Tang, C.S. (1992) "Batching and Scheduling Jobs on Batch and Discrete Processors," Operations Research 750-763.
Kostam, V., Dasu, S., and Ward, A. "Managing Service Systems with an offline waiting option and customer abandonment," Manufacturing and Service Operations Management.