University of Southern California

Snap-Happy: Bad Vibes are Bad for Business
March 12, 2012 • The Sydney Morning Herald (Australia)
Source: 
The Sydney Morning Herald (Australia)
The Sydney Morning Herald (Australia) highlighted research by Deborah MacInnis and Valerie Folkes with Christine Porath, (now with Georgetown University). They found that when employees are rude to one another in front of customers, it elicits a strong negative reaction.