University of Southern California

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Douglas Shook
Dean of Academic Records, Registrar, & Professor of Clinical Information and Operations Management

USC Marshall School of Business
Los Angeles, CA 90089-0808

Phone: 
213-740-6818
shook@marshall.usc.edu
Education: 
PhD, MA, University of Southern California; BA, University of Michigan

Overview

Douglas Shook specializes in the design, implementation and management of information technology, with particular focus on data management, data modeling, and information technology architecture. His academic research centers on the interaction of organizational structure and the effective use of computer-mediated information and communication systems. He has published in Organizational Science and the Journal of Management Studies. Professor Shook received the Excellence in Teaching Award from the Marshall Business Student Government in 2003-2004, the "Teaching Has No Boundaries" award from USC for 2001-2002, Marshall's Golden Apple Award in 1996, 1999, 2001, and 2005.

Research

Information Seeking and Compliance in Planning for Critical Care: Community-Based Health Outreach to Seniors about Advance Directives • 2004
Task analyzability, use of new media and effectiveness: a multi-site exploration of media richness • 1992
Relationships of job category and organizational level to use of communication channels, including electronic mail: a meta-analysis and extension • 1990
Voice Messaging, Coordination and Communication • 1990
Access to and use of integrated office systems: implications for organizational communications. Message Handling Systems: State of the Art and Future Directions • 1988
Access to, usage of, and outcomes from, electronic messaging systems • 1988
End-user computing: Access, usage, and benefits • 1987