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Marshall's 2nd Annual Business Communication Impact Award

The recipients of the Marshall Annual Business Communication Impact Award for 2015 were Deanna Geddes, Temple University, and Susan M. Kruml, Millikin University for their 2000 article, “Exploring dimensions of emotional labor: The heart of Hochschild's work.” Management Communication Quarterly, 14(1), 8-49. The award is given for highest citation count, relevance, and impact. It was presented to the authors by Jolanta Aritz, Peter Cardon and Daylanne Markwardt at the Association for Business Communication Annual International Conference in Seattle, October 30, 2015.

Expert Speaker Series in Business Communication

The Center for Management Communication’s expert speaker series highlights cutting edge research in different aspects of organizational communication and its applications for businesses.

Jenny Ming, CEO of Charlotte Rouse, Former President of Old Navy

Thursday April 21, 5.00 to 6.20 pm in JKP 212
Title: Take Charge

Jenny Ming speaks about the importance of team management and communications in executive leadership, based on her extensive and successful business experience. She is introduced by James Owens, Associate Professor of Clinical Management Communication. Read more.

Gail T. Fairhurst, Professor of Communication at the University of Cincinnati and Management Consultant

Thursday, October 8, 2015 3:30 to 5:00 pm, University Club at King Stoop's Hall Scriptorium Room
Title: The Power of Framing: Creating the Language of Leadership

The Power of Framing shows leaders and managers how to tap into the power of language so they can persuade effectively and communicate credibly in today's business environment. Through framing we define the meaning of "the situation here and now." Are we in a "crisis"? Is this situation merely a "cause for concern"? Should we be on "red-alert"? These are examples of how we frame the situations we face. When we connect with others through our framing, we shape reality. What's more, if we "manage meaning" when others are unable, we emerge as leaders. Watch video.

François Cooren, Professor and Chair of Communication, University of Montreal

Thursday April 23, 4-6.30 pm, in JKP 212
Title: Organizational discourse: Authority, polyphony and responsibility

François Cooren's research focuses on organizational communication, language and social interaction, as well as communication theory. He is the author of three books (The Organizing Property of Communication (2000), Action and Agency in Dialogue: Passion, Incarnation, and Ventriloquism (2010), and Organizational Discourse: Communication and Constitution (2015)) and also edited five volumes published by Oxford University Press, Routledge, John Benjamins and Lawrence Erlbaum. He is the author of more than 50 articles as well as more than thirty book chapters. In 2010-2011, he was the president of the International Communication Association (ICA) and was elected fellow of this association in 2013. He is the current president of the International Association for Dialogue Analysis (IADA, 2012-2015).

The panel includes Janet Fulk, Professor of Management and Organization USC, Peter Monge, Professor of Communication USC, Patricia Riley, Director Global Communication Program USC, and Drew Boyles, CEO of Endless Pursuit Corporation.

We welcome the whole USC community, members of the public and colleagues from other institutions to these presentations. To reserve a seat, send an email to with your name, affiliation, and number of attendees.

Stanley Deetz, Professor Emeritus and President's Teaching Scholar, University of Colorado at Boulder

Thursday February 19, 4-6.30 pm, in RTH 211
Title: What a communication perspective has brought to the study of organizations

Stanley Deetz, PhD, is a consultant regarding institutional change in the Center for STEM Learning at the University of Colorado at Boulder. He also serves as an organizational change and human and organizational factors consultant for the International Atomic Energy Agency. His work has focused on critical studies of organizations with a special emphasis on power relations, organizational/institutional change, and designing interaction processes to facilitate collaborative decision-making. He was a Senior Fulbright Scholar and is a National Communication Association Distinguished Scholar and an International Communication Association Past-President and Fellow.

The panel includes Valerie Folkes, Robert E. Brooker Chair of Marketing and Professor of Marketing, USC, Bob Feldman, founding partner of Point Group, a management and digital consulting firm that provides insight, strategy development and strategic execution for communications and marketing management challenges, and Jim Fleigner, Managing Partner, Impact Consultancy LLC.
Watch Video

Marshall's 1st Annual Business Communication Impact Award

The Marshall School of Business at the University of Southern California recently announced the Business Communication Thought Leadership Initiative to support business communication as a research discipline. As part of the initiative, Marshall honors one article per year with the Business Communication Impact Award. The goal of the award is to recognize the article that has had the most impact in the business communication field during the past five years.

The first annual Business Communication Award was given to Timothy Coombs of the University of Central Florida. Marion Philadelphia, Director of the Center for Management Communication, and Jolanta Aritz, Professor of Clinical Management Communication, presented Professor Coombs with the award at the Association for Business Communication International Conference in Philadelphia, Pennsylvania, on October 24, 2014.

Timothy Coombs won the award for his 1995 article "Choosing the Right Words: The Development of Guidelines for the Selection of the 'Appropriate' Crisis-Response Strategies" from Management Communication Quarterly. He won the award because of having the highest citation count during the past five calendar years (2009-2013) among all articles in the top four business communication journals: International Journal of Business Communication, Business and Professional Communication Quarterly, Management Communication Quarterly, and Journal of Business and Technical Communication.

From left to right: Marion Philadelphia, Jolanta Aritz, Kathy Rentz (outgoing President of ABC), Timoth Coombs, at the Association for Business Communication International Conference in Philadelphia, October 2014.


CMC joins forces with IBM for "The Great Mind Challenge"

Pete Cardon's Op-Ed in The Huffington Post


Communication Scholar Robert Shuter: CMC Visiting Professor in Spring 2013
Dr. Shuter is Professor in the Department of Communication Studies at Marquette University, Director and Founder of the Center for Intercultural New Media Research, and Chair of the International and Intercultural Communication Division for the National Communication Association. A pioneer and leader in intercultural communication studies, Dr. Shuter has written widely about communication and culture with more than 60 articles published in leading journals including Journal of Social Psychology, Communication Monographs, Journal of Communication, Journal of Applied Communication Research, Management Communication Quarterly, and Journal of International and Intercultural Communication. He recently edited a special issue on intercultural new media research for the Journal of Intercultural Communication Research.

On April 12, 2013, Prof. Shuter spoke on "New Media, Culture, and International Business – The New Frontier for Multinational Corporations."


Marshall Again Takes Tops Honors at State Farm Competition

Cross-Disciplinary Fellowship Program Involving CMC Faculty

Faculty Panel at LA Times Festival of Books Addresses "New Paradigms for Leadership in a Global Economy"

"Crossing Boundaries" Attracts International Scholars
In March 2012, CMC Professors Jolanta Aritz and Robyn Walker co- chaired "Crossing Boundaries: Working and Communicating in the Asia-Pacific Region." This conference drew 60-plus researchers, faculty, and business professionals from more than eight countries. It was the first US-based conference of the Asia-Pacific Language for Specific Purposes and Professional Communication – this young organization held its first two bi-annual meetings in Kuala Lumpur and Hong Kong. The focus of this conference was on English as a vehicle for global communication in business and other professions.

Professor Emeritus Paul Frommer Continues to Develop Avatar's Na'vi Language
See Dr. Frommer at TEDx

Prof. Steve Byars Investigates the Business of Ethics

Background on the Development of BUCO 260 "Business communication Across Cultures"

Vice Dean Sandra Chrystal Takes Students on Journeys Using Technology
Dr. Chrystal was awarded the 2012 Provost's Prize for Teaching with Technology.