About Technology Support
User Support is the front-line computer support and information department for Marshall students, faculty, and staff. It operates and provides the following services:
- Technology Support
- Crocker Library Computer Lab
- Computer Workshops and Manuals
- Marshall Computing Account Management [new link coming soon]
- Telephone Administration [new link coming soon]
- Network Jack Administration [new link coming soon]
- Canon Copier Administration [new link coming soon]
- Technology Asset Management
- IT Purchasing
The Technology Support Team
George Cathcart - Director
Classroom Operations
Michael J. Ureña - Technology Support Manager
Computer lab operations
Help Desk operations
Desktop operations
Paul Balanza - Desktop Support Technician
Jean Collins - Desktop Support Technician
Brian Dailey - Help Desk Consultant
Peter Garnica - Technology Supervisor
Ed Lung - Desktop Support Technician
Chris Mullen - Computer Engineer
James Winston - Technology Supervisor
Patrick Cates - Desktop Support Technician
Student Workers - User Support employs over twenty USC students to operate its computer lab and Help Desk
Technology Support Staff Contact Information:
Office: Hoffman Hall 300
Phone: (213) 740-3000
Please use our online helpdesk form at Help Desk